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TS 32.410SA5
Key Performance Indicators (KPI) –
for UMTS and GSM

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for a better overview, the Table of Contents (ToC) is reproduced
V15.0.0 (PDF)  2018/06  29 p.
V14.0.0  2017/03  29 p.
V13.0.0  2016/01  29 p.
V12.0.0  2014/10  29 p.
V11.0.0  2012/09  29 p.
V10.0.0  2011/04  29 p.
V9.0.0  2009/10  29 p.
V8.0.0  2009/03  28 p.

Rapporteur:  Ms. Hu, Yaxi

This TS specifies Key Performance Indicators (KPIs) for GSM, UMTS, etc. KPI definitions include high level KPIs that are:
  • common across GSM and UMTS networks; and
  • specific to network techniques such as GSM and UMTS networks.
Key performance indicators (KPI) must emanate from the strategy goals of enterprise and cascade through the organization. KPIs are defined through the definition and measurement of key parameters of input and output of internal network system and/or maintenance and operation progress of enterprise. KPIs are considered to be primary metrics to evaluate process performance as indicators of quantitative management, and to measure progress toward enterprise goals.
For operators, competition in the liberalized telecommunications markets and the requirements of customers for more complex services are leading to a greater emphasis on the provision of efficient customer service. The efficiency of customer service is embodied by customer perception and good customer relations.
According to TMF (TeleManagement Forum) contributions, SLAs (Service Level Agreement, See in TMF GB917) can contribute to determining how customer care is perceived and aiding service providers in attracting customers and maintaining customer loyalty. A SLA is an element of a formal, negotiated contract between two parties, viz., a service provider and a customer. It documents the common understanding of all aspects of the service and the roles and responsibilities of both parties from service ordering to service termination. SLAs can include many aspects of a service, such as performance objectives, customer care procedures, billing arrangements, service provisioning requirements, etc.
SLAs are supported by service or product KQIs. Service KQIs are the key indicators of the service element performance, and used as the primary input for management of internal or supplier/partner SLAs that calculate actual service delivery quality against design targets or in the case of supplier/partner contractual agreements. Service KQIs provide the main source of data for the product KQIs that are required to manage product quality and support the contractual SLAs with the customer. (See in TMF GB923)
KQIs are supported by KPIs that are an indication of service resource performance. KPI is proved by aggregation of network performance data from network elements.

full Table of Contents for  TS 32.410  Word version:   15.0.0

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1  ScopeWord-p. 6
2  References
3  AbbreviationsWord-p. 7
4  KPI Overview
5  KPI definitions and templateWord-p. 8
6  Header: KPI nameWord-p. 9
7  Accessibility KPIWord-p. 10
8  Retainability KPI
9  Mobility KPIWord-p. 18
10  Utilization KPIWord-p. 20
11  Availability KPIWord-p. 23
A  Use case for KPIWord-p. 24
B  Change historyWord-p. 27

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